Politique de confidentialité

This Privacy Policy describes how personal information is collected, used, disclosed and protected when customers visit, interact with or make purchases from balzac-parisbx.shop.

For privacy-related questions or requests, contact:

Email: info@balzac-parisbx.shop

The operator of balzac-parisbx.shop is responsible for determining the purposes and means of personal-data processing undertaken directly for operation of the store, except where another party acts as an independent controller for its own processing activities.

Information We May Collect

Depending on how a customer interacts with balzac-parisbx.shop, we may process information including:

• Name;
• Billing information;
• Delivery information;
• Email address;
• Telephone number where supplied;
• Customer-account information;
• Order history;
• Products purchased or viewed;
• Shopping-cart information;
• Customer-service communications;
• Return and refund information;
• Transaction information;
• Payment status;
• Device and browser information;
• IP address;
• Cookie and similar-technology information;
• Website interaction information;
• Fraud-prevention information; and
• Marketing preferences.

We seek to collect only information reasonably relevant to the purposes for which it is processed.

How We Collect Personal Information

Information may be collected directly from the customer when the customer:

• Creates an account;
• Places an order;
• Enters information during checkout;
• Subscribes to marketing communications;
• Contacts customer service;
• Requests a withdrawal, return or refund;
• Participates in a promotion; or
• Otherwise communicates with us.

Information may also be generated automatically through interactions with the website or received from service providers involved in ecommerce operations.

Purposes of Processing

We may process personal information to:

• Operate balzac-parisbx.shop;
• Display website content;
• Create and administer customer accounts;
• Process purchases;
• Process and confirm payments;
• Fulfil and deliver orders;
• Provide order notifications;
• Respond to customer enquiries;
• Handle cancellations, withdrawal requests, returns and refunds;
• Detect, investigate and prevent fraud or misuse;
• Maintain website and account security;
• Comply with accounting, tax, consumer-protection and other legal obligations;
• Establish, exercise or defend legal claims;
• Improve website functionality and customer experience;
• Perform analytics where legally permitted;
• Manage customer preferences;
• Send marketing communications where legally permitted; and
• Comply with customer privacy requests.

Legal Bases

Where the GDPR applies, processing may rely on one or more legally recognised bases depending on the activity concerned.

These may include:

Performance of a contract: Processing required to accept, process, fulfil and administer an order or to take requested steps before entering into a contract.

Legal obligation: Processing required to comply with applicable legal, tax, accounting, consumer-protection, fraud-prevention or regulatory requirements.

Legitimate interests: Processing reasonably necessary for legitimate business purposes such as security, fraud prevention, service improvement and defence of legal claims, provided those interests are not overridden by the customer's fundamental rights and freedoms.

Consent: Processing undertaken on the basis of consent where consent is legally required, including certain marketing or non-essential cookie activities.

Where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of processing performed before withdrawal.

Shopify and Service Providers

balzac-parisbx.shop uses Shopify ecommerce technology.

We may also use third parties to perform services such as:

• Website infrastructure;
• Payment processing;
• Checkout services;
• Fraud detection;
• Order management;
• Warehousing;
• Fulfilment;
• Shipping and logistics;
• Analytics;
• Customer communications;
• Customer support; and
• Information security.

Personal information may be shared with such providers to the extent reasonably necessary for them to perform the relevant services.

Payment Information

Payment information may be collected or processed directly by payment providers rather than being fully stored by balzac-parisbx.shop.

We may receive transaction-related information such as payment confirmation, payment status, transaction identifiers or limited payment details needed for order administration, refunds, fraud prevention or accounting.

Cookies and Similar Technologies

balzac-parisbx.shop may use cookies and similar technologies for functions including site operation, maintaining shopping-cart functionality, security, remembering preferences, analytics and marketing.

Under French rules implementing the ePrivacy framework, certain non-essential cookies and trackers generally require appropriate information and prior consent, while certain strictly necessary technologies may be exempt from consent requirements.

Where consent is required, customers should be provided with an appropriate means to accept, refuse or manage relevant tracking choices.

Marketing Communications

Where permitted by applicable law, we may use contact information to provide customers with information about products, services or promotions.

Where consent is legally required, marketing communications will be sent on that basis.

Customers may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication or by contacting:

info@balzac-parisbx.shop

Unsubscribing from promotional communications does not prevent us from sending transactional messages necessary for an existing order, account, return, refund or customer-service request.

Data Retention

We do not intend to retain personal information indefinitely.

Personal information is retained for periods determined according to the purpose for which it was collected, contractual requirements, applicable legal obligations, statutory limitation periods, fraud-prevention requirements, dispute-management needs and legitimate record-keeping requirements.

The CNIL confirms that personal data should not be retained indefinitely and that retention periods must be determined according to the purposes for which data is processed.

When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it, subject to applicable legal obligations.

International Data Transfers

Some ecommerce, technology, payment, logistics or other service providers may process information outside France or outside the European Economic Area.

Where GDPR restrictions apply to an international transfer of personal information, appropriate transfer mechanisms and safeguards should be used where required by law.

Information Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction or loss.

However, no internet transmission, electronic storage system or information-security method can be guaranteed to be completely secure.

Customers should therefore protect passwords and account credentials and should contact us if they believe their account or information may have been compromised.

Individual Privacy Rights

Subject to the conditions and exceptions provided by applicable law, individuals may have rights including:

• The right to access personal information;
• The right to request correction of inaccurate information;
• The right to request deletion in appropriate circumstances;
• The right to request restriction of processing;
• The right to object to certain processing;
• The right to data portability where applicable;
• The right to withdraw consent where processing is based on consent; and
• The right to lodge a complaint with the competent data-protection authority.

In France, the competent supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).

Exercising Privacy Rights

Privacy requests may be submitted to:

Email: info@balzac-parisbx.shop

We may need to request information reasonably necessary to verify the identity of the requester and protect personal information from unauthorized disclosure.

We will respond in accordance with applicable legal requirements.

Children's Information

Our website is intended for customers legally capable of entering into the relevant purchase transaction.

We do not knowingly seek to collect children's personal information for purposes inconsistent with applicable law.

If we become aware that personal information has been processed in circumstances requiring deletion or additional authorization, appropriate steps will be taken.

Third-Party Websites

balzac-parisbx.shop may contain links or integrations relating to third-party websites or services.

Their privacy practices are governed by their own policies, and we encourage users to review those policies before providing personal information directly to third parties.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, processing activities, technology, operational practices or applicable legal requirements.

The current version will be published on balzac-parisbx.shop with an updated revision date.

Contact

Questions concerning this Privacy Policy or privacy rights may be directed to:

balzac-parisbx.shop
Email: info@balzac-parisbx.shop