Conditions d’utilisation

These Terms of Service govern access to and use of balzac-parisbx.shop and purchases made through the website.

By using the website or placing an order, the customer agrees to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits mandatory consumer rights under French or European law.

1. Website

balzac-parisbx.shop provides an online ecommerce service through which customers may browse merchandise, review product information, select products and available variations, place products in a shopping cart and complete purchases through checkout.

The website may use Shopify and other service providers to provide ecommerce functionality.

2. Customer Eligibility

Customers must have legal capacity to enter into the relevant transaction.

By submitting an order, the customer confirms that information provided during checkout is accurate and sufficiently complete to process the transaction.

Customers must not use the website for unlawful, fraudulent or abusive purposes.

3. Product Information

We make reasonable efforts to provide clear and accurate information concerning products.

Customers should review product descriptions, photographs, sizes, measurements, colours, quantities, variations and other relevant information before submitting an order.

Minor differences resulting from screen settings, photographic conditions or reasonable manufacturing variation may occur.

Nothing in this clause limits statutory remedies where a product is legally non-conforming.

4. Prices

The price applicable to an order will be displayed before the customer submits the purchase.

Any applicable charges required to be disclosed will be communicated before the customer becomes bound by the order.

If an obvious pricing or technical error occurs, we may take reasonable steps permitted by law to correct the error and, where appropriate, cancel and refund an affected order.

5. Orders

Placing an order constitutes an offer to purchase the selected products subject to the information, policies and terms presented during checkout.

Following submission of an order, an electronic order confirmation may be sent to the email address supplied by the customer.

Orders may be subject to payment authorization, product availability, fraud-prevention checks and other reasonable verification procedures.

6. Payment

Payment must be made using a payment method made available during checkout.

Payment services may be provided by Shopify and/or third-party payment processors.

Customers authorize the relevant payment provider to process the amount displayed at checkout according to the payment method selected.

7. Shipping

balzac-parisbx.shop provides free standard shipping on all orders.

The standard estimated delivery timeframe is 15–20 calendar days, unless different delivery information is specifically communicated and agreed in connection with an order.

Our Shipping Policy forms part of the contractual information concerning delivery.

8. Delivery Delays

Where delivery does not occur within the agreed timeframe, the customer retains all remedies available under applicable French consumer law.

French ecommerce rules require the professional to communicate a delivery deadline before conclusion of the contract; where no deadline is stated, delivery must generally occur no later than 30 days after the online order. Remedies may include cancellation in legally prescribed circumstances and reimbursement following cancellation.

9. Right of Withdrawal

Consumers purchasing eligible goods online generally have 14 calendar days following receipt to exercise their statutory right of withdrawal without providing a reason.

Customers may exercise that right using the online withdrawal functionality provided for this purpose or by sending an unambiguous withdrawal statement to:

info@balzac-parisbx.shop

Further details appear in our Return and Refund Policy.

10. Return of Goods

Following a valid statutory withdrawal, goods must generally be returned within 14 calendar days after the withdrawal decision is communicated.

Unless otherwise stated or required by law, customers exercising a change-of-mind withdrawal bear the direct return shipping cost.

11. Refunds

Following a statutory withdrawal, refunds are handled in accordance with applicable law and our Return and Refund Policy.

Reimbursement is generally required within 14 days after the seller is informed of the withdrawal decision, although reimbursement for goods may be withheld until the goods are received or proof of dispatch is provided.

12. Statutory Product Guarantees

Nothing in these Terms limits any statutory guarantee available to consumers.

Qualifying consumers purchasing goods in France generally have access to the legal guarantee of conformity for two years from delivery.

Other mandatory remedies, including those relating to hidden defects where applicable, remain unaffected.

13. Customer Accounts

Where customer-account functionality is available, customers are responsible for keeping login credentials confidential.

Customers should notify us if they reasonably suspect unauthorized access to their account.

We may suspend account access where reasonably necessary for security, fraud prevention, legal compliance or investigation of misuse.

14. Acceptable Use

Customers must not knowingly:

• Use the website for unlawful activities;
• Attempt unauthorized access to systems or accounts;
• Introduce malicious software;
• Interfere with website security;
• Misrepresent their identity for fraudulent purposes;
• Attempt fraudulent payment transactions;
• Use automated processes in a manner that materially disrupts the website; or
• Infringe the rights of other persons.

15. Intellectual Property

Website content, including text, graphics, layouts, logos, design elements and other material, may be protected by intellectual-property rights belonging to their respective owners.

Customers may use the website for ordinary personal shopping and informational purposes.

No provision in these Terms transfers ownership of intellectual-property rights to the customer.

Third-party trademarks remain the property of their respective owners.

16. Third-Party Services

The website may rely on or link to services supplied by third parties, including payment providers, carriers, technology platforms and other service providers.

The use of third-party services may additionally be subject to terms and privacy policies imposed by those providers.

17. Website Availability

We may reasonably maintain, modify, update or temporarily suspend elements of the website for technical, operational or security purposes.

We do not guarantee uninterrupted availability at all times.

This provision does not remove obligations already arising from accepted customer orders.

18. Liability

Nothing in these Terms excludes or restricts liability where exclusion or restriction is prohibited by applicable law.

In particular, nothing in these Terms limits statutory consumer rights concerning non-conforming goods, delivery obligations, refunds or other mandatory protections.

Customers remain responsible for using products according to applicable product instructions and reasonable safety precautions.

19. Force Majeure

Where an extraordinary event beyond reasonable control materially prevents or delays contractual performance, the parties' rights and obligations will be determined according to applicable law.

This provision does not remove rights that consumers may have under mandatory legislation concerning delayed or failed delivery.

20. Consumer Disputes

Customers experiencing a problem should first contact:

info@balzac-parisbx.shop

so that we may attempt to resolve the matter directly.

French professionals must provide consumers with access to a qualified consumer-mediation mechanism and publish the name, address and website of the mediator to which the professional has subscribed.

Because the identity of the mediator actually appointed by balzac-parisbx.shop has not been provided, no mediator has been invented in these Terms.

21. Governing Law

These Terms are governed by applicable law, including applicable French law where the transaction falls within French consumer jurisdiction.

Nothing in these Terms deprives a consumer of mandatory protections granted by the law applicable to that consumer.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will apply only to the maximum extent legally permitted and the remaining provisions will continue to operate where legally possible.

23. Changes to These Terms

We may update these Terms from time to time for future use of the website and future transactions.

Changes will not retroactively remove rights already acquired by consumers under completed or existing contracts.

24. Contact

Questions concerning these Terms may be directed to:

balzac-parisbx.shop
Email: info@balzac-parisbx.shop